Listener Support
 

What does my computer need in order to listen or watch?

Windows Users: (XP, Vista)

Mac Users: (Mac OS X v10.3.9, 10.4 and later)

 


Can I listen on my Windows Mobile, iPhone or Blackberry device?

Please visit our Mobile Support page.

 


The Player status message says 'Ready'

  1. UDP may be checked under Network Settings in your media player. Try the following:

    • Open Windows Media Player and select "Tools", then "Options".
    • Select the "Network" tab.
    • Uncheck UDP under "Streaming protocols".
    • Click "Apply" and close the player.
    • Try listening to the station again

  2. The station is not streaming
  3. The stream is being blocked by your Firewall software or hardware
  4. The codecs for your Windows Media Player have expired. Please go to the following site to download the latest codecs:

I am using Windows and the Firefox web browser. I keep getting the error “Plug-in could not be found.”

Firefox does not automatically recognize the Windows Media Player plug-in. Please go to http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx to download and install the Windows Media Player Plug-in for Firefox.


The audio or video buffers every few minutes and drops out sometimes

If you are using a dial-up modem to connect to the Internet, audio buffering or audio dropout may sometimes occur. Please also try not to browse the Internet or download big files while you are streaming. If you have a high-speed Internet connection and your player still buffers a lot, please contact Technical Support.


I can see that the stream is playering, but I hear not sound

A user may not hear the audio or see the video component of a stream because the user's security level prevents the Windows Media Player from downloading the appropriate codecs. If the user's security level is set to High (the default for Windows 95), the user is unaware that Windows Media Player was unable to download a required codec. The security level is set using Internet Explorer's Internet Options even if another browser, such as Netscape Navigator, is being used. Reducing the Internet Explorer security level to Medium permits Windows Media Player to download the appropriate codecs.


Firewalls

A user may not hear the audio or see the video component of a stream because the user's security level prevents the Windows Media Player from downloading the appropriate codecs. If the user's security level is set to High (the default for Windows 95), the user is unaware that Windows Media Player was unable to download a required codec. The security level is set using Internet Explorer's Internet Options even if another browser, such as Netscape Navigator, is being used. Reducing the Internet Explorer security level to Medium permits Windows Media Player to download the appropriate codecs.


Other Resources for Help

Windows Media PlayerConnection Problems and additional FAQs.

Important Information:  Even if you have tried all these troubleshooting measures, it is still possible that there is a local network issue that creates connection problems for you while others can listen perfectly. The company you obtain your Internet signal from could have installed a new piece of equipment, implemented a firewall, or a router could be updating its IP table and it takes up to 24 hours to complete. Check with your Internet Service Provider or local computer technician for additional information about your streaming trouble.


 

 
 
 
 
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